FAQ
Everything you need to know about using Pharmacompare — from data security to payments, coverage, and partnerships.
Your medical records, prescriptions, and personal information are encrypted in transit and at rest, and never shared without your explicit consent.
Your data is used only to deliver the service — matching you with providers, processing orders, and coordinating delivery. We don't sell personal data to third parties.
Download the app, sign up with your phone number or email, and verify your identity — you can start booking as soon as your account is confirmed.
Mobile money, major debit and credit cards, and linked insurance coverage where applicable — you'll see the options available to you at checkout.
Supported insurance providers can be linked in the app, and eligible consultations, tests, and medications are billed automatically.
Yes — consultations can be rescheduled or cancelled for free up until a short window before the appointment, shown in the app when you book.
You can add dependent profiles to your account — children or family members you care for — and book and track their consultations and orders from the same app.
It depends on your location and the partner pharmacy or lab, but most medication deliveries arrive the same day — you'll see an estimated window before you confirm the order.
Pharmacompare is rolling out city by city, with new pharmacy, lab, and delivery partners added every month.
Yes — the app and this website are both available in English and French. Switch languages any time using the toggle in the navigation bar.
Apply through the partner portal; once your credentials are verified you can start receiving orders on the Pharmacompare network.
In-app chat support is available around the clock, or you can reach the team directly through the Contact page.
The app is free to download and browse; you only pay for the consultations, tests, and medications you actually order.